Yes, you can!! Please call our Customer Support at 888-744-6610.

Phixey Wireless proudly has service with one of the largest carriers in the nation.
With Nationwide 4G and 5G mobile coverage in the USA.

After you have purchased your plan, you should receive your SIM in 5 to 7 days. You can also pay for expedited shipping to receive your SIM in 2 to 3 days.

Depends on how you use your phone:
• Minimal use: Up to 2 GB per month for basic browsing and messaging
• Light use: 2–5 GB per month for social media and some video streaming
• Regular use: 5–10 GB per month for frequent video streaming and many app downloads
• Heavy use: 10 GB+ per month for extensive video streaming and large file transfers

The amount of data you purchased based on your plan you selected.
• Unlimited talk and text
• High speed mobile data
• 4G and 5G internet

You can purchase data top-ups by logging into MyAccount here and selecting the Purchase Top-Ups menu item. You can also upgrade your plan at any time by calling customer care at 888-744-6610.

When you receive your SIM kit in the mail, you will need to go to this link to activate your account. Please select the “Transfer my existing phone number and Activate SIM” button to transfer your existing number to your Phixey Wireless account. Please follow the instructions on the screen. You can also call Customer Care at 888-744-6610 to transfer your existing phone number. You will need your phone number, account number, address of the previous account, and pin.

This can vary by carrier but typically a few hours. If it has been longer than 3 days you should contact the old carrier to find out if there is a problem with the phone number transfer.

If you are transferring your existing phone number, your service must be active with the original carrier in order for them to release your phone number and transfer to your Phixey Wireless SIM. If you will be using a new Phixey Wireless generated phone number, you will need to cancel your account with your previous carrier.

Yes, you absolutely can. You can also purchase one of our phones at this link.

Yes, you can select a new phone at this link.

Contact customer care at 888-744-6610 and they will provide you with instructions.

Steps to install your SIM:
• Make sure that your phone is powered off.
• Locate the SIM. The location of the sim card tray varies depending on your phone model. For example, your SIM card might be in a tray on the side or top of your phone. If not, you may need to remove the back cover of your phone to locate the SIM.
• Use the SIM ejector tool provided or a paper clip to open the tray and remove your old SIM.
• Insert the new SIM into the SIM slot.
• Power on your phone.
• Try making a call to check if your service is fully working.
Please watch the Phixey Wireless SIM instruction video as an additional resource.

Steps to activate your phone:
• Connect to Wi-Fi or use a laptop, and go to www.phixeywireless.com/activate and follow the simple on-screen instructions.
• Enter the SIM card number (found on the back of your sim card package).
• You will have the option to transfer your existing phone number on this screen as well.
• Make a test call to ensure your device is working properly.
• A successful message will appear on your phone or website.
Alternatively, you can follow the instructions in your sim kit or go to the activation page here.

No, you do not need to back up your data to activate your services on Phixey Wireless. However, it’s always a good idea to back up your data.

Your data resets every 30 days for all plans. You will receive a message when your data resets.

No, your data does not rollover to the next month.

You can switch plans at any time.
You can also top-up by calling customer care at 888-744-6610.

Yes, depending on your plan you will have mobile hotspot. Please check your plan details.

You can enter your address or zip code to determine your coverage at this link. Please note that Phixey Wireless only has service in the USA.

Unfortunately, at this time we do not have international calling.

No, we do not offer family plans. We have something better!! We offer a range of affordable plans that can work for you and your family. You can choose the right plan for you and each member of your family. Pick Your Price!

You can call Customer Support at 888-744-6610 or you can log in to My Account page at this link and select autopay.

We will message you via email or text message. We will also send out payment reminders. Please ensure that you contact us immediately to prevent interruption in your service.

Yes, you can change your number. Please call Customer Support at 888-744-6610.

Please call Customer Support at 888-744-6610.

You can sign into My Account by using your phone number or email to sign in. Use the “Forgot Password” link to reset your password. You will receive an email to the email address on record with instructions to reset your password. If all else fails, please call Customer Support at 888-744-6610. You should have set up a security question and answer that Customer Support will use to authenticate you.

Please check if your device is compatible at this link.

No, only the carrier where you purchased the device can unlock your device. If you still owe on your device, you will not be able to use it with Phixey Wireless.

Dial *#06# on your phone to find your IMEI.

Once the cost of the plan has been selected with your address, your taxes and fees will be calculated:

• Recovery Fee: The Recovery Fee is assessed to help recover Phixey Wireless’s administrative costs to comply with various federal and state programs. Please refer to our terms and conditions for additional details.
• Telecom Taxes: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.

To resolve activation issues, follow these steps:

• Update Software: Ensure your device has the latest operating system. Check for updates in your phone settings.
• Wi-Fi Connection: Confirm that you have a strong Wi-Fi connection during the activation process.
• Device Lock Status: Make sure your device is unlocked. If it’s locked, contact your previous provider to unlock it.
• Compatibility Check: Verify that your device is compatible. Check this link.
• SIM Management:
  • Remove any old SIMs or delete any e-SIMs from your device.
  • Ensure all other SIMs are turned off and deleted.
  • Try removing and reinserting your Phixey Wireless SIM.
• Restart Your Device: If problems persist, restart your device by turning it off and back on.
• Contact Support: If you still can't activate your device, please call us at 888-744-6610.